POPIA

Privacy policy

Elegant Queen Creations respects your privacy and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

What we collect

When you place an order, make a booking or contact us, we collect the details you give us: your name, email address, cellphone number, delivery or venue address, and order or event details. We also keep anonymous website statistics (pages visited and device type). We do not store IP addresses.

Why we use it

We use your information only to process and deliver your orders, manage bookings, respond to enquiries, and — if you opted in — send you news and specials. You can unsubscribe at any time.

Who we share it with

We share only what is necessary with trusted partners who help us serve you: our payment provider (to process payments securely — we never see your card details), couriers (to deliver your order) and our email and hosting providers. We never sell your information.

How we protect it

Our website uses an encrypted (HTTPS) connection, and access to customer information is restricted and password-protected.

Your rights

You may ask to see, correct or delete the personal information we hold about you, or object to its use, by emailing orders@elegantqueencreations.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Last updated November 2026.