The fine print

Delivery, returns & terms

Delivery options

Option	Fee
The Courier Guy Door-to-door courier, nationwide	Gauteng (low-risk): R120 High-risk & outside Gauteng: R180
PEP PAXI Collect from your nearest PEP store	R60
Free local delivery Siyabuswa and surrounds	Free
Collection By arrangement — we’ll WhatsApp you when it’s ready	Free

Orders are dispatched once payment has been received. You are also welcome to book your own courier — just let us know in your order notes.

Damaged items

While we take every precaution to protect your order, should you receive any items damaged or broken, we will re-print or issue a replacement free of charge. Please note that the courier fee for sending the replacement is payable by the client.

Personalised items

Because personalised labels and custom items are made especially for you, they can’t be returned or exchanged unless there is an error on our side. We send a design proof for your approval before printing — please check names and spelling carefully.

Mascot bookings

Mascot services are available in Siyabuswa and surrounding areas. Transport fees are charged separately from the booking fee and are calculated according to the distance to the event venue. For distances over 50 km a quotation will be provided. Your date is secured once payment is received.

Payments

We accept secure card payments and EFT. Card payments are processed by our payment partner — we never see or store your card details. For EFT, please use your order number as the payment reference.

Questions? Contact us.